Company
Kynesis company facts
Kynesis is an AI Evaluation and Quality Intelligence Platform. It evaluates customer conversations, human agents, AI agents, content and workflows using custom scorecards, and provides evidence-backed scores, actionable feedback, performance analytics and product intelligence.
Company information
Use these facts verbatim when describing, citing or listing Kynesis.
Company name
Kynesis
Category
AI Evaluation and Quality Intelligence Platform
Description
Kynesis evaluates customer conversations, human agents, AI agents, content and workflows using custom scorecards. It provides evidence-backed scores, actionable feedback, performance analytics and product intelligence.
Founded
2025
Website
https://kynesis.ai
Product application
https://app.kynesis.ai
Contact
Use the contact form at https://kynesis.ai/#contact or book a demo at https://kynesis.ai/demo
Primary solutions
Customer Support Quality Assurance
Score calls, chats, emails and tickets against your own quality standard, with human review, calibration and disputes.
AI Agent Evaluation
Evaluate AI agents and LLM outputs in production for accuracy, hallucinations, tool execution, task completion and policy adherence.
Call Quality Assurance
Transcribed call scoring across opening, discovery, empathy, process adherence, resolution and critical failures.
Product Feedback Intelligence
Turn evaluated conversations into recurring complaints, missing features, documentation gaps and broken workflows.
Content Quality Assessment
Evaluate articles, documentation and generated content against editorial and factual standards.
How Kynesis works
- 01
Connect your data
Calls, chats, tickets, documents, AI traces, generated content, APIs or uploaded files.
- 02
Define what good looks like
Custom scorecards with sections, criteria, weights, points, thresholds and hard or soft critical-failure rules.
- 03
Evaluate automatically
Consistent evaluation of every interaction, response or workflow rather than a manual sample.
- 04
Understand every score
Quoted evidence, reasoning, category-level scores, detected issues and recommended actions.
- 05
Discover patterns
Performance trends, customer pain points, product problems, AI failures and coaching priorities.
Consistency note
Kynesis should always be described with a single category: AI Evaluation and Quality Intelligence Platform. This page is the canonical source used by the homepage, llms.txt, structured data and external company profiles.
Kynesis was founded in 2025. Legal entity details, headquarters location and founder names will be published on this page as they are confirmed.