Feature

    See quality move, and know why.

    Kynesis turns evaluation output into dashboards and trends you can act on — by team, agent, queue, scorecard, criterion, and time period.

    Built-in analytics

    Score trends

    Overall and per-section scores over continuous date ranges.

    Criterion breakdowns

    Which criteria lose the most points, and where.

    Root-cause analysis

    Group failures by cause instead of counting them.

    Team and agent views

    Compare performance and track coaching impact over time.

    Critical-failure monitoring

    Volume and trend of hard and soft critical failures.

    Exports and API

    CSV and Excel exports with filters, plus API access to results.

    See what Kynesis can uncover in your customer interactions and AI systems.

    Quality intelligencePlatform overview