Platform
One platform. One quality standard. Every interaction and AI output.
Kynesis evaluates customer conversations, human agents, AI agents, content, and operational workflows against your custom scorecards — then turns the results into explainable feedback, performance insights, and product intelligence.
One unified workflow, whatever you evaluate
Every use case is a variation of the same five steps.
- 01
Connect your data
Calls, chats, tickets, documents, AI traces, generated content, APIs, or uploaded files.
- 02
Define what good looks like
Create custom scorecards, criteria, rules, examples, and evaluation thresholds.
- 03
Evaluate automatically
Run consistent evaluations across every interaction, response, or workflow.
- 04
Understand every score
Receive evidence, reasoning, category-level scores, detected issues, and recommended actions.
- 05
Discover patterns
Identify performance trends, customer pain points, product problems, AI failures, and operational opportunities.
What makes the platform different
Flexible custom scorecards
Evaluate anything according to your own definition of quality — sections, weights, scales, and critical-failure rules you control.
Explainable evaluation
Every score carries the quoted evidence, the reasoning behind it, and an actionable recommendation.
Evaluation at scale
Evaluate every interaction instead of manually reviewing a small sample — consistently, in seconds.
Quality and product intelligence
Aggregate results to surface systemic patterns rather than isolated scores.
Supporting capabilities
Integrations
Zendesk, Intercom, Salesforce, HubSpot, storage, plus a REST API and webhooks.
Human review
Override any score, run calibration sessions, and handle agent disputes.
Configurable automation
Full autopilot, partial automation, or human-in-the-loop per queue.
Analytics
Dashboards, trends, root-cause breakdowns, and exports.
Enterprise security
EU-hosted processing options, SSO, 2FA, role-based permissions, and audit logs.