What you get for every criterion
Criterion
Which part of your scorecard was assessed, and the section it belongs to.
Score
The rating on your scale, plus how it contributes to the section and overall score.
Evidence
The exact quote or passage from the conversation, response, or document.
Explanation
Plain-language reasoning for the rating, tied to your criterion wording.
Recommendation
A concrete next action — what to say, add, verify, or fix.
Detected issues
Critical failures, compliance breaches, and risk flags surfaced separately.
Why explainability changes adoption
Reviewers can verify
Disagreements are inspected against the evidence instead of argued from memory.
Agents accept feedback
Coaching lands when it points at a real moment in a real conversation.
Criteria improve
When a score looks wrong, the reasoning shows which criterion wording needs sharpening.
Disputes have a process
Challenges are resolved against evidence with a documented outcome.