Ways to connect
Helpdesk and CRM
Zendesk, Intercom, Salesforce, and HubSpot conversation import.
Any other platform
Other helpdesk or CCaaS tools connect through the Kynesis API or webhooks.
REST API
Trigger evaluations and read results programmatically with an API key.
Bulk upload
CSV and transcript upload for pilots and historical backfills.
Files and storage
Audio, documents, images, and video, plus cloud storage sources.
Exports
CSV and Excel exports with filters and field selection.
Typical integration patterns
Continuous sync
New conversations are evaluated as they close.
Event-driven
A webhook triggers evaluation at the moment that suits your process.
Batch backfill
Evaluate historical volume to establish a baseline.
Embedded in your product
Call the API from your own workflows and surface scores in your UI.