Feature

    Evaluate everything, not a sample.

    Manual QA reviews 1–2% of interactions, drifts between reviewers, and takes around 25 minutes per review. Kynesis evaluates every interaction against the same standard in seconds, and keeps humans in control where it matters.

    How automation is configured

    Full autopilot

    Evaluate and publish scores automatically, with limits and spot-check sampling.

    Partial automation

    AI evaluates, a reviewer confirms or overrides before results are final.

    Human-in-the-loop

    AI drafts the evaluation and evidence; the reviewer decides every score.

    Per-queue control

    Different automation levels for different teams, channels, or risk levels.

    What automated QA replaces

    Random sampling

    Full coverage removes the blind spots sampling leaves behind.

    Reviewer drift

    The same criteria are applied identically every time.

    Review backlogs

    Evaluations complete in seconds instead of accumulating.

    Manual reporting

    Scores, trends, and breakdowns are available as soon as evaluations run.

    See what Kynesis can uncover in your customer interactions and AI systems.